FREQUENTLY ASKED QUESTIONS
Images are for style and reference. For natural materials or handcrafted items, variations in texture, inclusions, color, size, and weight are normal; the final item is subject to actual delivery. For “custom-made” offerings, we create based on your needs and current state, so an exact match to the sample image is not guaranteed.
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Because this series uses natural materials and handcrafted processes—and each order is matched and fulfilled specifically based on current stock and your requirements—we do not offer returns. Natural variations in texture, color, inclusions, and size are normal. By placing an order, you acknowledge and accept these characteristics, and the final item is based on actual delivery. If your order arrives damaged in transit or incorrect, please contact support within 24 hours of delivery with photo/video evidence, and we will assist after verification.
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